Company TDCX based in Malaysia

Subject Matter Expert

At TDCX Malaysia, I worked in an English-speaking environment, initially as a Digital Marketing Consultant supporting small and medium-sized businesses with their Google Ads campaigns. All communication with clients and internal teams was conducted in English, both written and spoken. Due to my strong performance and proficiency in internal processes, I was promoted to support large-scale clients and later advanced to the role of Subject Matter Expert (SME). In this role, I provided English-language support and consultation to agents across the Southeast Asia region, helping them resolve complex advertising issues, improve campaign quality, and ensure procedural compliance. I also reviewed English case communications to ensure clarity, professionalism, and alignment with client expectations. This position required a high level of fluency in English, attention to detail, and the ability to clearly explain technical solutions to both clients and internal stakeholders.

ASEL English - Trung tâm Anh ngữ Châu Á

English Teacher

Taught English to young learners and juniors through 1:1 and small group classes, using English as the primary language of instruction. Focused on building students’ communication, grammar, and writing skills. Successfully helped one student achieve 9.25/10 in the Grade 10 entrance exam and another score 6.5 in IELTS Writing through personalized instruction and consistent progress tracking.

Dai hoc Su Pham Ky Thuat TPHCM - HCM UTE

Bachelor degree of TESOL (Teaching English as a Second Language)

IELTS - 7.5

Reading: 8.5 - Listening: 6.5 - Speaking: 7.0 - Writing: 7.0